Find a useful
starting point.
Choose a situation. Explore a practical way forward, with a small sample of the Guide in Lean Solution.
What would you like to explore?
A small sample of the Guide in the app. Choose a situation to explore a practical starting point.
Start by learning from customers
Gather customer feedback and organise it into a working list of needs.
- Start with one customer group
Focus on an experience such as ordering, delivery or support.
- Collect their words and examples
Use conversations, a short survey or existing feedback.
A working list of customer needs, supported by comments and examples.
Explore the tool collectionGuidance first.
Tools when they help.
The full app explores customer needs, delays and wasted effort, workload and capacity, errors and inconsistent results, recurring problems and risks, and improvements and follow-up.
Each route helps you consider the information you need before choosing an action. The Guide supports your judgement; the situation and evidence still matter.
Explore the 26 tools